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Responsiveness: The difference between Succeeding and Failing

https://www.awesomejourney.ca/responsiveness-the-difference-between-succeeding-and-failing/

With the amazing advancements of technology, we receive more messages than ever before that allow us to get connected, get updated and receive requests almost immediately, from both clients and team members. How do we respond effectively?

Why it matters
Running a great business is about so much more than offering a great product or service. Your responsiveness to prospects, clients/customers and others can be a huge difference-maker in whether you succeed or don’t succeed as a team or even a business.

Leadership Insights
Responsiveness is absolutely critical for creating better relationships, trust, and rapport with clients and the people on your team. Responsiveness doesn’t necessarily mean immediately; it means having a system or structure in place so you can respond to inquiries within a reasonable time frame.

Leadership Strategy
3 practices to improve responsiveness:

  1. As a team, create an agreement to what your standards need to be around responding to clients, team members and other stakeholders.
  2. As leaders, scan through your e-mails received in the last 24 hours before you shut down for the day to make sure you didn’t miss something. At Awesome Journey, we call this Completing Your Day.
  3. Determine priority. We get more messages than ever before, but don’t let the overwhelming number of non-essential messages get in the way of healthy and necessary responsiveness.

Awesome Read:
The Importance of Responsiveness

Have an Awesome Month Leaders!

Importance of Completing Your Day

https://www.awesomejourney.ca/importance-of-completing-your-day/

Why it matters

It’s no secret that being a powerful leader involves effective communication. Without proper organization, you won’t be fully present to listen fully to support your team.

 

Leadership Insights

Overwhelm is one of the biggest factors in why we don’t communicate, and more specifically are not able to listen fully, which stops us from being the leader that others expect. Completing your day is not only about finishing your day. It is also about designing your time for successful tomorrows, to be fully present for others.

 

Leadership Strategy

Completing your day includes 2 big questions you need to be able to answer yes to at the end of your day:

  1. Are all my commitments and promises for today complete or scheduled?
  2. Does your calendar for tomorrow reflect the future (a.k.a our priorities) that you are co-creating with others?

 

Leadership Challenge!

For the next month, schedule the last 30 minutes of your day to “complete your day” and practice answering the questions above at the end of your day with the goal of answering YES to both.

 

Awesome Read: Leaders: Stop saying you’re “so busy” all the time

Have an Awesome Month Leaders!

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