The blunt reality is that even the most sought-after careers bring some stress and frustration, often daily. This may cause us to work in a “just get through today” or as we call it at Awesome Journey, a “survival mindset”. This can stop us from being the co-creators that we were meant to be.
Why it Matters?
As a leader, you are now the person that others come to when under stress and frustration. Many times, this comes in the form of a complaint which can negatively impact culture and potentially cause poor results.
We have a saying at Awesome Journey that we use with our clients: “Behind every complaint is a hidden request, can you hear it?”
When we are in a complaint, we often do not take the time to figure out what requests need to be made. It’s easier to just stay in the complaint, then to do the work to turn it around.
Next time one of your teammates comes to you with a complaint, empower them to see what request they need to make, to move out of a “survival mindset” and into a “thriving mindset”. (hint: most times it is creating a conversation that they should, but do not want to have!)
The link below offers some action steps that can support you in turning a complaint into a request.
Have an Awesome Month!